Some API features are experiencing issues

Incident Report for TwelveLabs

Resolved

All affected API features have recovered.
Posted Nov 03, 2026 - 16:52 PST

Update

The following API features are currently experiencing issues:

- Index creation and video upload
- Marengo 3.0 Embed API - Async
- Search by text
- Search with entity

We are investigating.
Posted Nov 03, 2026 - 16:52 PST

Update

The following API features are currently experiencing issues:

- Index creation and video upload
- Marengo 3.0 Embed API - Async

We are investigating.
Posted Nov 03, 2026 - 16:39 PST

Investigating

Index creation and video upload is currently experiencing issues. We are investigating.
Posted Nov 03, 2026 - 16:33 PST
This incident affected: APIs (Search by Text API - Marengo3.0, Search by Image API - Marengo3.0, Video Indexing Task API - Marengo3.0, Embed API - Marengo3.0 - Async).
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